PERSONAL DATA ABOUT USERS
As TİVALİ HOME, your personal data may be processed in line with the purposes and processing conditions specified in this text. The personal data subject to processing are:
a. Identity Data
Name, surname, T.R. Identity Number, Passport Number, Date of Birth, Place of Birth.
b. Contact Data
Phone number, e-mail address, internal company contact information (company phone number, internal phone number, corporate e-mail address)
c. Payment Information
Redirection to card payment system.
d. Customer Transaction Data
Website usage data, statistical data.
e. Location Information
Your manually entered country, city and address information.
f. User Transaction Records, Login Methods
h. Other Data
If the accommodation is sponsored by the company; company name, company tax identification number, company address, Invoice-Note-Cheque Information, Order Information, reservation history information, IP address information, website login-exit records, request-complaint information.
PURPOSE OF PROCESSING PERSONAL DATA
Within the scope of Article 10 of the KVKK and Article 5 of the Communiqué, personal data of customers can be processed for the following purposes in accordance with the processing conditions specified in Article 4 of the KVKK:
Depending on the service contract; fulfillment of service obligations.
Carrying out contract processes regarding reservations made through the website.
In order to fulfill the requirements of the services we provide to our customers in accordance with the requirements of the contract and technology and to improve our services offered;
In order to provide information to prosecutors offices, courts and relevant public officials on matters related to public security and legal disputes, upon request and in accordance with the legislation;
In order to offer a wide range of opportunities to our members or to share them within the legal framework with people or institutions that can offer these opportunities;
Carrying out the reservation and payment process and issuing invoices.
Being able to communicate during the contract process.
Creating your membership registration and logging into your account.
Informing about changes that may occur in the terms of service,
Preparation of all records and documents that will be the basis for the transaction in electronic (internet/mobile etc.) or paper format,
Fulfilling legal obligations and exercising rights arising from current legislation,
Providing information to authorized persons, institutions and organizations
Execution of emergency management processes
Carrying out communication activities
Carrying out accounting and financial affairs
Carrying out storage and archive activities
Conducting analysis, reporting and auditing activities to improve products and services.
To provide information regarding complaints/suggestions.
METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA
Personal data may be obtained directly from the relevant person, third parties and legal authorities during the establishment of a legal relationship. In this context, personal data is collected verbally, in writing or electronically, through means such as user agreement requirements, e-mail, and written or verbal communication channels with our Company.
In accordance with the provision in Article 5 of the KVKK, personal data cannot be processed without the explicit consent of the relevant person. The law specifies cases where explicit consent is not required as an exception. Provided that there is a clear provision in the law, it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract, it is mandatory for the company to fulfill its legal obligation, it has been made public by the relevant person himself, it is data for the establishment, use or protection of a right. If processing is mandatory, personal data may be processed by our company without seeking explicit consent, provided that processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.
In order for TİVALİ HOME to continue its activities, within the scope of the conditions and purposes of processing personal data specified in Articles 5 and 6 of the KVKK and in line with the principles and procedures stipulated by other relevant legislation, the above-mentioned legal procedures are required to ensure the purposes specified in this Information Text and to fulfill the legal obligations. It is processed for reasons.
In this context, the name, surname, contact information, address, T.R. obtained on the website. Identity Number, date of birth, place of birth, payment information, customer transaction information; If the company sponsors the accommodation; Your company name, company tax identification number, company address, Invoice-Note-Cheque Information, Order Information, reservation history information, IP address information, website login-exit records, request-complaint information are used for the establishment and execution of the contract with TİVALİ HOME. It is processed automatically through the website because it is necessary, personal data is processed in order to fulfill our legal obligations, and it is mandatory for our legitimate interests.
In addition, your name, surname and contact data are processed within the scope of advertising, promotion and information in the areas where TİVALİ HOME operates commercially, during the execution of promotions, campaigns and promotional activities within the scope of products and services provided by TİVALİ HOME, if you have your explicit consent.
TO WHOM AND FOR WHAT PURPOSE PERSONAL DATA CAN BE TRANSFERRED?
Customers personal data, provided that adequate and effective measures are taken in accordance with the data transfer and processing conditions specified in Articles 8 and 9 of the Law and the security and confidentiality principles determined in the legislation in order to ensure the achievement of the above-mentioned purposes; our shareholders, our direct or indirect domestic / foreign subsidiaries; Particularly, but not limited to, member companies using the TİVALİ HOME.com infrastructure and persons and organizations related to the service offered, program partner organizations, domestic / international organizations and private law persons from whom services are received (in matters of auditing, law, etc.), independent auditing firms, financial institutions, business partners at home and abroad, especially direct and indirect subsidiaries, and companies at home and abroad from which storage, archiving and information technology support is received ( server, hosting, program, cloud computing) can be shared and transferred with legally authorized public institutions.
SHARED PARTIES, SHARING EXAMPLES
Data can be shared with official institutions and organizations such as the Legally Authorized Public/Private Institution or Organization, the Ministry of Treasury and Finance, the Internal Audit Coordination Board, the Court of Accounts, Judicial and Enforcement Authorities, other public and foundation Companies, Companies located abroad for international programs, and Notaries.
Supplier/Business Partner/Consultant Data can be shared with the consultants, organizations and parties from which the Company receives services that are complementary to its activities and cooperates, limited to the purposes of the activities they carry out.
EXCEPTION TO DATA TRANSFER THAT DO NOT CONCERN COMPANY OBJECTIVES
The company does not transfer any data that does not concern its purposes. The exception to this determination is if the transfer of the data in question is required by legislation, is compulsory for a criminal investigation, or is requested by an official authority based on legislation and with justification.
STORAGE PERIOD OF PERSONAL DATA
In accordance with the provisions of the KVKK, your personal data processed for the purposes specified in this "Information Text on the Processing of Personal Data" will be processed when the purpose requiring processing in accordance with Article 7/f.1. of the KVKK is no longer valid and/or after the time limit in which we are required to process your data in accordance with the legislation. When their expiration date expires, your personal data will be deleted, destroyed or anonymized and will continue to be used by us, taking into account the Personal Data Storage and Destruction Policy.
RIGHTS OF THE RELATED PERSON
• Learning whether personal data is being processed or not,
• Requesting information regarding Personal Data if it has been processed,
• Learning the purpose of processing personal data and whether they are used for their intended purpose,
• Knowing the third parties to whom Personal Data is transferred domestically or abroad,
• Requesting correction of Personal Data if it is incomplete or incorrectly processed,
• To request the deletion/destruction of Personal Data within the framework of the conditions stipulated in Article 7 of the KVKK and to notify third parties to whom Personal Data has been transferred in this context,
• Object to the emergence of an unfavorable result by analyzing the processed data exclusively through automatic systems,
• Requesting the removal of personal data in case they suffer damage due to processing in violation of KVKK.
• As personal data owners, you can submit your requests regarding these rights to us using the address info@tivalihome.com. Your requests will be evaluated and concluded by TİVALİ HOME as soon as possible and in any case within 30 (thirty) days.
EXCEPTIONS OF THE RIGHT TO APPLICATION
In accordance with the provision of Article 28/2 of the KVKK, it will not be possible for the relevant persons to benefit from the rights specified in Article 11 of the KVKK, except for the right to request compensation for damages in the following cases.
• Processing personal data is necessary for the prevention of crime or criminal investigation,
• Processing of personal data made public by the data subject.
• Processing of personal data is necessary for the execution of auditing or regulatory duties and disciplinary investigation or prosecution by public institutions and organizations and professional organizations that are public institutions, based on the authority granted by the law,
• Personal data processing is necessary to protect the economic and financial interests of the state regarding budget, tax and financial matters.
APPLICATION METHOD
The relevant person may apply for the rights listed above in accordance with the application procedures set out in the Communiqué on Application Procedures and Principles to the Data Controller.
Requests within the scope of the rights listed in Article 11 of the Personal Data Protection Law No. 6698 can be applied by one of the methods explained below, in accordance with Article 13 of the KVKK and Article 5 of the Communiqué on the Procedures and Principles of Application to the Data Controller.
Applications submitted to the Company will be answered within 30 days from the date the request is received by the Company, depending on the nature of the request, in accordance with Article 13/2 of the KVKK. Answers regarding the application will be delivered to the applicant in writing and electronically, in accordance with Article 13 of the KVKK.
APPLICATION METHOD, ADDRESS TO APPLY, INFORMATION TO BE INCLUDED IN THE APPLICATION
1. Application in Writing
Application in person with wet signature or via Notary at Huzur Mah. Azerbaijan Cad. Skyland Sitesi B No: 4b İç Kapı No: 95 Sarıyer / İstanbul "Information Request within the Scope of the Personal Data Protection Law" will be written on the envelope/notification.
2.With Registered Electronic Mail (KEP) address
With the Registered Electronic Mail (KEP) address …….. "Personal Data Protection Law Information Request" will be written in the subject line of the e-mail.
3. Application using the e-mail address in the company system
Using the e-mail address info@tivalihome.com, "Personal Data Protection Law Information Request" will be written in the subject line of the e-mail.
If the request is accepted or rejected with an explanation of the reason, the answer will be notified to the requester electronically or in writing. If the request in the application is accepted, our company will do what is necessary without delay.
DATA CONTROLLER: Tivali Tourism and Property Management Company
Tel: (+90 850 24 21 850)
Website: https://tivalihome.com/
Email Address: info@tivalihome.com
Mersis Number: ……..
Update Date: 15.04.2024
Personal data
1. How Your Personal Data May Be Processed
In accordance with KVKK No. 6698, your personal data you share with tivalihome.com may be obtained, recorded, stored, changed, rearranged, in short, by all kinds of processing performed on the data, in whole or in part, automatically or by non-automatic means, provided that it is part of any data recording system. The subject can be handled by us. Any operation performed on data within the scope of KVKK is considered as "processing of personal data".
2. Purposes and Legal Reasons for Processing Your Personal Data
Personal data you share,
• In order to fulfill the requirements of the services we provide to our customers in accordance with the requirements of the contract and technology, and to improve our products and services;
• In order to provide information to prosecutors offices, courts and relevant public officials on matters related to public security and legal disputes, upon request and in accordance with the legislation;
• In order to offer a wide range of opportunities to our members or to share them within the legal framework with people or institutions that can offer these opportunities;
• In order to analyze advertising preferences, it will be processed in accordance with KVKK No. 6698 and relevant secondary regulations.
3. Information about Third Parties or Organizations to Which Your Personal Data May Be Transferred
Persons/organizations to which your personal data you share with tivalihome.com may be transferred for the above-mentioned purposes; our main shareholders, shareholders, advertisers, direct or indirect domestic / foreign subsidiaries; Particularly, but not limited to, member companies using the tivalihome.com infrastructure and individuals and organizations related to the service offered, program partner organizations, domestic / international organizations and other organizations from which we receive services and cooperate in order to carry out our activities and/or as Data Processors. They are third parties and organizations.
Our regulations regarding cookies to be used for advertising purposes are the"tivalihome.com Cookie Policy" and form a part of the "Privacy and Personal Data Protection Policy" you are currently reading. Please click to learn about our Cookie Policy.
4. How Your Personal Data is Collected
Your personal data,
• With forms on the tivalihome.com website and mobile applications and information such as name, surname, address, telephone, work or private e-mail address; Data including preferences on the pages accessed using the username and password, IP records of the transactions performed, cookie data collected by the browser and browsing time and details, in the form of location data;
• In a physical or virtual environment, face to face or distance, verbal or in written or electronic form;
• In addition, data obtained indirectly from different channels, (micro) websites and social media used for websites, blogs, contests, surveys, games, campaigns and similar purposes, e-bulletin reading or clicking movements, data provided by public databases data, from profiles and data available for sharing on social networking sites such as social media platforms (Facebook, Twitter, Google, Instagram, Snapchat, etc.); can be processed and collected.
5. Your Personal Data Obtained Before KVKK Comes into Force
Since tivalihome.com did not start publishing before April 7, 2016, which is the effective date of KVKK, we do not store any personal data before this date
6. Transfer of Your Personal Data
Your personal data collected by any of the methods listed above, to be processed in Turkey or to be processed and stored outside Turkey, will be processed abroad, provided that it remains within the scope of KVKK and in accordance with the contractual purposes. It can also be transferred to intermediaries.
Your Personal Data may be shared with:
• Our business partners with whom we collaborate and/or receive services to offer and promote products and services,
• To the competent authorities who will determine your location in case of an emergency call for help,
• Regulatory and supervisory institutions and other official institutions such as courts and enforcement offices, other public institutions or organizations authorized to request your personal data,
• It can be transferred to legal entities that have commercial relations with tivalishome.com and have your phone number, when deemed necessary.
7. Storage and Protection of Personal Data
tivalihome.com protects the systems and databases that contain your personal data by preventing the unlawful processing of personal data in accordance with Article 12 of the KVKK and preventing access by unauthorized persons; In order to ensure their protection, they are obliged to take software and physical security measures such as hashing, encryption, transaction recording, and access management. If it becomes known that personal data has been obtained by others through illegal means, the situation will be immediately reported to the Personal Data Protection Board in accordance with legal regulations and in writing.
8. Keeping Personal Data Current and Accurate
In accordance with Article 4 of the KVKK, tivalihome.com has the obligation to keep your personal data accurate and up-to-date. In this context, in order for tivalihome.com to fulfill its obligations arising from the current legislation, our members are required to share their accurate and up-to-date data or update it via the website / mobile application
9. Rights of Personal Data Owner in accordance with Law No. 6698
Article 11 of KVKK No. 6698 entered into force on 07 October 2016, and in accordance with the relevant article, the rights of the Personal Data Owner after this date are as follows:
• Personal Data Owner can contact tivalihome.com (data controller) to;
• Learning whether personal data is processed or not,
• Requesting information if personal data has been processed,
• Learning the purpose of processing personal data and whether they are used for their intended purpose,
• Knowing the third parties to whom personal data is transferred domestically or abroad,
• Requesting correction of personal data if they are incomplete or incorrectly processed,
• Requesting the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
• In case of correction, deletion or destruction of personal data, to request that these transactions be notified to third parties to whom personal data have been transferred,
• Object to the emergence of a result against the individual by analyzing the processed data exclusively through automatic systems,
• They have the right to demand compensation for the damage in case of damage due to illegal processing of personal data.
10. Communication and Application Method
The Data Controller Representative to be appointed by tivalihome.com will be announced in the Data Controllers Registry and on the internet address where this document is located, once the legal infrastructure is provided.
Personal Data Owners can direct their questions, opinions or requests to info@tivalihome.com e-mail address.
tivalihome.com may give a positive/negative response to the requests submitted in writing or digitally, provided that it is justified and responds within 30 days. It is essential that the necessary procedures regarding requests are free of charge. However, if the transactions require a cost, tivalihome.com reserves the right to request a fee. These fees are determined by the Personal Data Protection Board based on the tariff determined in accordance with Article 13 of the Personal Data Protection Law.
By sharing your personal data on our website, applications and other channels, you will be able to comply with our Personal Data Policy and the terms regarding processing, processing methods, transfer and sale of data and other related matters in our policy. You agree that it can be used on social media channels, notifications and suggestions can be made, it can be shared with third parties in a commercial sense, provided that it is for the benefit of the members, and you will apply to tivalihome.com before exercising your legal rights. You declare that you accept it with an explicit consent, which is defined as consent based on free will.
EXPRESS CONSENT TEXT
I have read and understood the information text regarding the processing of my personal data.
Within the scope of the Personal Data Protection Law No. 6698, my name, surname, e-mail address, telephone number and other contact information are transferred to Tivali Tourism and Property Management Company(“TİVALİ HOME”); Processing for the purposes of information, marketing, business and product development, advertising, product offers, promotions, campaigns, satisfaction evaluation studies and delivery of announcements; I give my express consent to the transfer of the work to be carried out at home and abroad as required and to keep it securely in physical or electronic environment for an appropriate period of time for the purposes of this processing, and to share it with relevant institutions and organizations within the scope of your company legal obligations.
In accordance with the Law on the Regulation of Electronic Commerce and relevant legislation, through the name, surname and contact information I provided Tivali Tourism and Property Management Company (“TİVALİ HOME”), by using e-mail as a communication tool, I can provide information, promotion, advertising, I accept that I am allowed to be contacted for the purpose of delivering promotions, campaigns and announcements.
Rules
DISTANCE SALES CONTRACT:
PARTIES:
This is a distance sales contract; Tivali Turizm Ve Servis Hizmetleri Ticaret Limited Şirketi (hereinafter referred to as Tivali Home) located at the address of Huzur Mah. Azerbaycan Cad. Skyland Sitesi B No: 4b Kapı No: 95 Sarıyer / İstanbul and the tenant whose information is listed below is arranged within the framework of the following conditions regarding the rental of a residence for a certain period in the country.
SUBJECT:
The subject of this contract covers the mutual rights and obligations of the parties in accordance with the provisions of the Law on the Protection of the Tenant No. 6502 and the Regulation on Distance Contracts in relation to the Domestic Housing Rental Sales service, the qualifications, sales price and conditions of which are specified below, which Tivali Home sells to the Tenant electronically via the www.tivalihome.com website.
CONTRACT PRICE AND PAYMENT TERMS:
3.1- The Tenant shall pay the contract price by credit card via the website of Tivali Home or by EFT / Money Transfer to the bank accounts specified by Tivali Home.
3.2- In the rental contract announced on the internet promotion page related to the rental, all the services included in the price are specified in detail in the Reservation Document and in the preliminary information, and the services other than these are subject to extra charge. In particular, to the service purchased; The extra cleaning, transportation, pet fee, cost of all goods and services outside the scope of the TENANT other than the services included in the rental are not included.
3.3- The Tenant is obliged to pay at least 50% of the deposit amount as prepayment (reservation fee) at the time of registration and the balance within 3 days at the latest from the day of payment of the reservation fee. In case the specified payments cannot be made within the aforementioned periods, the reservation is canceled and the entire reservation fee is invoiced to the Tenant as withdrawal compensation. In case of cancellation, the fee charged as a reservation fee will not be refunded to the tenant.
3.4- In addition to the contract price for credit card payments, the Tenant also accepts and undertakes to pay the commission, interest, maturity difference, exchange rate difference to be calculated and reported by Tivali Home.
CANCELLATION TRANSFER AND CHANGES:
4.1- For cancellations and changes in the reservations made, please contact us by phone at (+90 850 24 21 850) or the valid reason must be notified by sending to the internet address of www.tivalihome.com (http://www.tivalihome.com/). (http://www.tivalihome.com/)
4.2- The following rules will be applied in cancellations and changes:
a. If there is an amount paid in advance by the tenant, the down payment paid will not be refunded if the tenant withdraws or gives up the contract. However, if the Tenant cancels the reservation by giving written notice at least 30 (thirty) days before the planned Delivery Date, the down payment paid will be deducted by 20% and the remaining part will be returned to the tenant.
b. If the Tenant wishes to make a date change for any reason in the discounted early booking product purchased during the discounted sales period, he/she accept that a non-discounted reservation change will be made at the list prices in effect on the date of the request.
c. As long as the Tenant does not indicate in writing the change he/she wants regarding the reservation they have prepaid for by 7 days at the latest before the entrance to the residence, the rental forms and conditions written in this contract and the reservation shall be valid.
d. In the event that the Tenant does not notify in writing that he/she cannot go/reach the apartment, Tivali Home has the right to cancel all reservations made on behalf of the Tenant at the end of 24 hours after the start date of the rental. No refund will be made to the Tenant in such cancellations.
e. Tivali Home is obliged to fulfill its obligation within the period of time undertaken by the tenant from the date of receipt of the order to him.
In the event that Tivali Home fails to fulfill its obligation, the tenant may terminate the contract. In the event of termination of the contract, Tivali Home is obliged to repay all payments collected to the tenant within fourteen days from the date of receipt of the notice of termination together with the statutory interest and to return all securities and similar documents, if any, that put the tenant under debt. In cases where it becomes impossible to perform the service performed under the order, Tivali Home is obliged to notify the Tenant in writing or with a permanent data storage within three days from the date of learning of this situation and to return all collected payments within fourteen days at the latest from the date of notification.
4.3- Requests for changes other than the date in the tenants reservation are taken into consideration provided that they notify Tivali Home at the latest 7 days before the start date of the service received. Since the change requests are at the initiative of Tivali Home, no objection can be made to Tivali Home or Tivali Home can be held responsible for the change requests that cannot be realized.
4.4- If the tenant wants to terminate the contract earlier than the planned period, they must notify the operator in advance. The notice period is 2 months for 1-year contracts and 1 month for shorter contracts.
Contracts for a rental period of up to 3 months are payable in advance and therefore cannot be cancelled or refunded.
4.5- According to this contract, changes and cancellations that will not be deducted from the fee can be made at most twice. If a further number of changes are requested, the Tenant is obliged to pay the full price of the reservation for which the change or cancellation is requested.
4.6- Refunds that may arise in the payments made are deposited to the credit card or bank account used during the reservation.
OTHER PROVISIONS:
5.1- The information related to the rental subject to this contract has been examined and evaluated by the Tenant on the website of Tivali Home. Rental details can be printed by the Tenant on the website at each stage of the reservation or after the booking has been made. The rental price and payment method are seen by the Tenant before the reservation is completed on the website and the Tenant chooses one of the payment options depending on their own request. The Tenant completes the payment by entering the credit card information into the system. The system where credit card information will be entered is protected by international security software and it is not possible to see or copy the information in any way. However, Tivali Home has no obligation to pay any punitive terms or compensation for the damages that may arise due to the Tenants negligence and to make transactions from the system with the software such as viruses etc. to be found on the Tenants computer or with the passwords and information to be seized by third parties due to the negligence of the Tenant and therefore has the right to recourse to the Tenant for the damages that may arise due to these reasons.
5.2- It is the duty of care of the well-intentioned Tenant to notify the authorized person in writing during the performance of the service about the issues complained of by the Tenant. The fact that the tenant uses the service to the end without notifying the Tivali Home authorities despite having a complaint eliminates the rights to compensation such as substitute service and refund of the price related to the complaint issues.
5.3- Even if the Tenant cannot sign the rental reservation contract by mailorder, virtual pos, money order or EFT for any reason, they have learned the terms of this contract that will be valid between the parties through the catalog, website or announcements and has undertaken to receive the rental reservation contract under the written conditions in this contract.
5. 4- The Tenant undertakes that he has read and signed this contract after receiving all kinds of information about the apartment signed with this furnished apartment rental reservation and mentioned in the contract from the web addresses of Tivali Home and the company sales representatives and after making all the necessary examinations. Tivali Home has announced the information about the qualifications and services of the apartment it promises to book, based on its information on the official website of the apartment. In the event that the apartment does not meet the prescribed standards or is not in a position to provide service at this standard on the date of commencement of the rental, Tivali Home has the right to reserve and rent an apartment of the same standard or in an upper category to the Tenant. If the Tenant does not accept such a change, he is not entitled to a refund of the total price paid for his reservation.
5.5- In case of not enter the apartment without cancellation, the rental fee will not be refunded. The costs of the periods not stayed due to force majeure are refunded. In case of late check-in or early check-out for any reason other than these reasons, the remaining time will not be refunded.
5.6- Other persons other than the persons notified by the tenant that they will stay in the dwelling cannot stay in the dwelling. It is obliged to hand over the identity copies or passport copies of the persons staying in the residence to the Tivali Home authorities before entering the residence. In case of false or incomplete statements, all legal responsibility belongs to the tenant.
5.7-Rental period and dates, names of the persons staying in the residence, type of housing where the rental will be made, payment method; It is clearly included in the introductory page published on the website of Tivali Home, which is an annex and an integral part of this contract, in the reservation records made by the Tenant and in the preliminary information form.
5.8-The Tenant will rent between the dates specified in the reservation. If the house is available outside these dates and for the rental, Tivali Home may extend the date after making the payment of the request for extension 1 month before the end of the rental.
5.9- Tivali Home is not responsible for any loss, damage and theft of valuable belongings of the Tenant in the rented residence.
5.10-The tenant accepts, declares and undertakes in advance that it is possible to settle in the housing at 14.00 at the earliest, regardless of the arrival times to the residence, and that the dwelling must be vacated at 12.00 at the latest regardless of the departure time on the day of departure.
5.11-The Tenant accepts and undertakes that he has received, read and informed all the preliminary information of the product / service subject to the contract, sales price, payment method, performance and all other preliminary information and gives the necessary confirmation in electronic environment.
5.12- Invoices are sent by the Tenant to the address specified in the invoice address section during booking. If the invoice address section is left blank, the invoice is sent to the contact information address. Invoice; Tivali Home is not responsible for unmade deliveries caused by specifying the wrong address or not specifying the person to be delivered or not being able to be found at the specified address.
5.13-Force majeure; adverse weather conditions, road obstacles, terrorism, strike-lockout, possibility of war, flood, fire, etc. are considered force majeure. Due to such reasons as the non-commencement or circumstances that prevent the continuation of the lease, Tivali Home may cancel the lease or replace it with another residence in the same area or in another region of the same category and quality. In such cases, the Tenant is not entitled to compensation.
5. 14- The Tenant accepts and declares that they have received, read and informed a copy of the information in electronic environment regarding the qualifications of the service subject to the contract, the sales price, the payment method, the information about the performance and all the issues written in the preliminary information, the introduction page on the website and the registration (reservation) document and that they have given the necessary confirmation in electronic environment.
AUTHORIZED COURT:
In the resolution of disputes arising from the implementation of this rental contract; firstly, the provisions of this contract and the provisions of the Law No. 6502 on the Protection of Consumers and the relevant Regulation will be applied and the parties may apply to the mediator, consumer courts and / or consumer Problems Arbitration Committee within the legal limits. Competent court for the resolution of disputes is İstanbul Court and execution offices.