General information

Tax: 20

BREAKDOWN ASSISTANCE: 24 Hours assistance is provided. SUPPORT PHONE: +908502421850

Added Important Information

Airport surcharge: an airport surcharge of 500.00 tl (plus 20% VAT) per rent will be applied to rentals checking out from airport locations.

No show / late cancellation fees: applicable to all reservations for Tivali Home so all the reservation and requests for Tivali Home must include the full credit card number and address of the customer. The fees do not apply for cancellations made 24 hours prior to check out time. It costs EUR 100.00 (plus 18% VAT) for late cancellations and no-show fee.

The reserved vehicle will be delivered to you, checking your credit limits (credibility, credit score) in our offices. In prepaid reservations, if your credit limit is not deemed appropriate, the vehicle rental fee will be returned to you in 7-14 days. Credit limit checks will be performed in our offices, giving you information.

Turkish citizens who will rent a vehicle they are able to drive in Turkey only depending on the terms and conditions stated below:

1.Starting from the date of entrance to Turkey, a vehicle can be driven for maximum 1 year with a drivers license issued in a foreign country.

2.Those who have been in Turkey for more than six months must keep with them a Turkish translation of their drivers while driving, along with the license itself.

3.To be able to drive in Turkey after one year of residency, the drivers license issued abroad must be substituted with a Turkish drivers license.

As for foreigners who will rent a vehicle in Turkey, they acknowledge and undertake the terms and conditions below to be able to drive in Turkey with their drivers license issued abroad:

1.Starting from the date of entrance to Turkey, a vehicle can be driven for maximum 6 months with a drivers license issued in a foreign country.

2.To be able to drive in Turkey after six months of residency, the drivers license issued abroad must be substituted with a Turkish drivers license.

The substitution of foreign drivers licenses with a Turkish drivers license is subjected to the below-mentioned procedures and principles, without prejudice to any relevant law in effect and to bilateral and multilateral agreement provisions:

a.Application may be made to any traffic registry institution

b.Information and documents to be presented during application are determined by the General Directorate of Security.

c.For those who will issue a drivers license, the conditions stated in Law No. 2918 Art. 41 and pertaining to non-convicted ness, age, education, and health are exactly required, except for the training and test condition.

d.If deemed necessary, an investigation may be carried out on the authenticity of the drivers license via the Turkish Ministry for Foreign Affairs and Turkish representations abroad.

Additional Driver Information

Additional driver fee is 62.00 tl per day for each driver (prices excl. VAT).

Age Requirements

The minimum age must be 19 for A, B, N, F car groups, and 23 for O, P, 25 for H, D, J, I car groups, and 27 for G, L, K, E, C, M car groups.

Any renter between 19 & 21 years old is subjected to young driver fee and can only rent A, B, N, F car groups. Any renter between 21 & 23 years old is subjected to young driver fee and can only rent O, P car groups. Any renter between 23 & 25 years old is subjected to young driver fee and can only rent H, D, J car groups. Any renter between 25 & 27 years old is subjected to young driver fee and can only rent G,C, E, M, L, K car groups. Young driver fee is TUL 330.00 daily (prices excl. VAT).

Drivers License and ID Requirements

Renters and additional drivers must have held a full driving license for;

- A minimum of one year for A, B, N, F car groups,

- A minimum of two years for O, P, H, D, J, I car groups,

- A minimum of three years for G, C, E, K, L, M car groups. Each driver must show photographic proof of identity or their passport at the start of the rental. All drivers must present a full and valid driving license which has been held for at least 1 year. The license must be valid for use in the renting country.

International customers must show their passport at the beginning of their rental. Otherwise, due to Turkish regulation and police restrictions car wouldn’t be provided. If your license is in non-roman alphabet, you must provide an International Driving License.

International driving license is required for non-Roman alphabet license holders.

Payment Options

Pay on arrival or Pre-payment.

Estimated rental charge plus a security deposit (refundable) and credit card is required.

Credit Card Requirements

All major credit cards and charge cards are accepted. Debit cards and GEB Billing Credit Cards are not accepted.

Collecting and Returning Your Vehicle

If the renter returns the vehicle late by 59 min., no fee is applied. If the delay exceeds 59 min. 1 day rental price will be charged.

After Hours Information

Car return is possible 7 days - 24 hours to airport offices. Cars cannot be returned after business hours to city offices. Please check operating hours while making a reservation. [

Cancellations and No-Show Charges

Late cancellation fee is applicable only for prepaid reservations.

If the renter cancels the prepaid reservation up to 24 hours prior to the check-out time, whole payment will be refunded.

If the renter cancels 24 hours prior to check out time; 1 day rental fee is charged for 1-3 days reservations, 2-day rental fee is charged for 4-7 days reservations, 20% of prepaid amount is charged for 8+ days reservations.

Refund cannot be done for any prepaid reservation apart from mentioned conditions in this clause.

Taking Your Vehicle Outside the Country

Taking your vehicle outside the country is prohibited.

Delivery and Collection

Istanbul Sabiha Gokcen, Istanbul New Airport are operating 7 days - 24 hours.

Cars cannot be returned after business hours to other offices. Please check operating hours while making a reservation.

One Way Rentals

One way fee is applicable for all locations. See reservations screen for details.

Outside country: one-way rentals are not permitted.

Waiver and Protection Options

Collision Damage Waiver (CDW)

If Collison Damage Waiver is declined, the customer is responsible for the full value of the vehicle. The responsibility can be reduced to 55000.00 tl for economic groups/ differs between 55000.00 tl and 260000.00 tl for remaining car groups by purchasing CDW.

Responsibility of damage may also be reduced to zero if renter also purchase SCDW together with the CDW and TP.

SUPER Collision Damage Waiver (Super CDW)

140.00 TUL per day for A, B, N, F car groups; 180.00 tl per day for O, P car group, 230.00 tl for D, J, H car groups, 290.00 tl for G, C,L,I,M car groups; 360.00 tl per day for E car group; 510.00 tl per day for K car group; reduces excess to ZERO (prices excl VAT)

Theft Protection (TP)

If TP is declined, the customer is responsible for the full value of the vehicle. The responsibility can be reduced to 55000.00 tl for economic groups/ differs between 55000.00 tl and 260000.00 tl for remaining car groups.

If a theft protection is purchased, responsibility may also be reduced to zero if renter also purchase SCDW together with the CDW, TP and STP.

SUPER Theft Protection (STP)

110.00 tl per day for A, B, N, F car groups; 140.00 tl per day for O, P car group, 180.00 tl for D, J, H car groups, 230.00 tl for G,C,L,I,M car groups; 280.00 tl per day for E car group; 410.00 tl per day for K car group; reduces excess to ZERO (prices excl VAT)

Security Deposit (Compulsory)

A security deposit is required at the start of a rental of 3000.00 tl for A, B, N, F car groups, 3500.00 tl for O, P car groups, 4000.00 tl for H, D, J car groups, 5500 tl for G, C,E,M,L car groups, 6000 tl for I car group, 10000 tl for K car group in credit cards.

The security deposit will be refunded to the renter following the end of the rental and safe return of the vehicle, confirmation that no traffic contraventions have been applied during the rental.

Security deposit may take up to 15 days to be refunded.

PAI - Personal Accident Insurance

66.00 tl+TAX per day

This coverage provides a compensation of 25000.00 tl in case of permanent injury or death for each person in the rented car. Medical expenses are not included in this coverage.

Special Equipment

Child seats: tl 118.00 per day. (VAT is not included)

Winter tyre: 95 tl/day, max 1425 tl/rental for B,N,F,A,O,P car groups, 165 tl/day, max 2475 tl/rental for G,H,D,J,C,E,M,L,I car groups, 350 tl/day, max 5250 TL/rental for K car group.(VAT is not included)

Fuel charges

All cars are delivered to customers with full tank of gas and needs to be returned with full tank of gas. Any missing amount of gas is charged based on local oil prices of the return date plus service charge. (%35 of missing amount)

Fines

Renters are financially responsible to pay all fines which are occurred during the rental contract with regardless the time fine is issued. Tivali Home reserves the right for claiming a service fee related to traffic tickets.

TAX

20% VAT

Miscellaneous Information

BREAKDOWN ASSISTANCE: 24 Hours assistance is provided. SUPPORT PHONE: +908502421850

Mileage

Most rental rates include either unlimited mileage or a pre-designated number of included kilometers/miles per day/week/month as part of the rate structure. If you exceed the number of pre-designated kilometers, a mileage charge will apply for the additional kilometers/miles driven. If there is a mileage allowance in conjunction with an additional mileage charge, you will be advised at the time you request your rate information.

SUPER Theft Protection (STP)

110.00 tl per day for A, B, N, F car groups; 140.00 tl per day for O,P car group, 180.00 tl for D, J, H car groups, 230.00 tl for G,C,L,I,M car groups; 280.00 tl per day for E car group; 410.00 tl per day for K car group; reduces excess to ZERO (prices excl VAT)

Security Deposit (Compulsory)

A security deposit is required at the start of a rental of 3000.00 TUL for A, B, N, F car groups, 3500.00 tl for O, P car groups, 4000.00 tl for H, D, J car groups, 5500 tl for G,C,E,M,L car groups, 6000 tl for I car group, 10000 tl for K car group in credit cards.

The security deposit will be refunded to the renter following the end of the rental and safe return of the vehicle, confirmation that no traffic contraventions have been applied during the rental.

Security deposit may take up to 15 days to be refunded.

PAI - Personal Accident Insurance

66.00 tl+TAX per day

This coverage provides a compensation of 25000.00 tl in case of permanent injury or death for each person in the rented car. Medical expenses are not included in this coverage.

Special Equipment

Child seats: tl 118.00 per day. (VAT is not included)

Winter tyre: 95 tl/day, max 1425 tl/rental for B,N,F,A,O,P car groups, 165 tl/day, max 2475 tl/rental for G,H,D,J,C,E,M,L,I car groups, 350 tl/day, max 5250 TL/rental for K car group.(VAT is not included)

Fuel charges

All cars are delivered to customers with full tank of gas and needs to be returned with full tank of gas. Any missing amount of gas is charged based on local oil prices of the return date plus service charge. (%35 of missing amount)

Fines

Renters are financially responsible to pay all fines which are occurred during the rental contract with regardless the time fine is issued. Tivali Home reserves the right for claiming a service fee related to traffic tickets.

TAX

20% VAT

Miscellaneous Information

BREAKDOWN ASSISTANCE: 24 Hours assistance is provided. SUPPORT PHONE: +908502421850

Mileage

Most rental rates include either unlimited mileage or a pre-designated number of included kilometers/miles per day/week/month as part of the rate structure. If you exceed the number of pre-designated kilometers, a mileage charge will apply for the additional kilometers/miles driven. If there is a mileage allowance in conjunction with an additional mileage charge, you will be advised at the time you request your rate information.